- Published on Sunday, 11 January 2015 13:51
Secrets of Facilitation:
Take a Facilitative Approach to Process Improvement
Presented by Michael Wilkerson
Wednesday, January 21st at 6PM
7000 Central Parkway, Suite 570, Atlanta, GA 30328
(location details provided below Eventbrite link)
About this presentation:
As IT professionals, it’s important to treat your users as customers. This means being a business partner – not just an IT partner. How do you do that? Michael Wilkinson, Certified Master Facilitator and Founder of Leadership Strategies, shows you how to facilitate user relationships into trusting client relationships.
Learn how to communicate in the same language while gathering information and scoping, build trust and consensus, and recommend powerful solutions – all by taking a facilitative approach to process improvement.
- Project Management versus Relationship Management
- 5 Cs of Trust
- Defining the Need
About Michael Wilkerson:
Michael Wilkinson is a Certified Master Facilitator™ and the Founder and CEO of Leadership Strategies, Inc. Michael is author of bestseller The Secrets of Facilitation, The Executive Guide to Facilitating Strategy, and CLICK: The Virtual Meetings Book. He is one of the nation’s leaders in the facilitation industry, a board member of the International Institute for Facilitation, and founder of the FindaFacilitator Database. He has been awarded both the Certified Professional Facilitator and the Certified Master Facilitator designations for experience and demonstrated expertise in facilitation. In 2003, he was named Facilitator of the Year by the Southeast Association of Facilitators for contributions to the field. Prior to Leadership Strategies, Michael spent eight years with Ernst & Young's Management Consulting Group. Michael is a High Honors graduate of Dartmouth College with a B.A. in Mathematics and Social Sciences.
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